Terms & Conditions

Australian owned and operated.

The conditions of use of this website, Australian Therapy and Sensory Shop (TherapySensory.com.au) include these terms, our Privacy Policy, and any other terms and conditions that appear in or are linked to or from this site. These terms and conditions govern your use of, and access to this site. Please take the time to read these terms and conditions as by browsing and using this website you are agreeing to them.


The Sites and their content are subject to copyright, and other intellectual property rights.

You must not otherwise reproduce, transmit (including broadcast), communicate, adapt, distribute, sell, modify or publish or otherwise use any of the material on a Site, including audio and video excerpts, except as permitted by statute or with our prior consent.

The Site may contain links to third party sites. The links are provided solely for your convenience and do not indicate, expressly or impliedly, any endorsement by us of the sites or the information, products or services provided at those sites. You access those sites and use the information, products and services made available at those sites at your own risk.

Australian Therapy and Sensory Shop makes no representations or warranties of any kind, express or implied as to the operation of our site or the information, content, materials or products included on our site, except as otherwise provided under applicable laws. The information contained on this site should not replace professional advice.

Neither Australian Therapy and Sensory Shop, directors, officers, employees, agents, contractors, successors or assigns will be liable for any damages arising out of, or in relation to, the use of our site or sites linked to our site. This limitation applies to direct, indirect, consequential, special, punitive or other damages suffers, as well as damages for loss of profits, business interruption or the loss of data or information.

You assume all risk of use of all features of this site, including maintaining confidentiality of your login and password. You release Australian Therapy and Sensory Shop of all responsibility for any consequences of their use.

By continuing to access our site you agree that your access to, and use of, them is subject to these terms and all applicable laws, rules and regulations, and is at your own risk.

Our site and its contents are provided to you on “as is” basis; our site may contain errors and inaccuracies and may not be complete or current. We cannot guarantee our site will always be available or fault free.

Australian Therapy and Sensory Shop may vary these Terms and Conditions at any time. By continuing to use this site you consent to any variations. It is your responsibility to regularly check these Terms and Conditions for any variations.

At any time, we may, in our sole discretion, suspend or terminate the access to this site for any user without notice for any reason, including but not limited to a breach of these Terms and Conditions.

Suspension or termination shall not affect either party’s rights or liabilities

Australian Therapy and Sensory Shop may disclose any information we may have about a user in relation to an investigation or allegation that your use of this site breaches these Terms and Conditions, or any applicable laws.

Australian Therapy and Sensory Shop may identify or bring legal action against any person who is or may be breaching these Terms and Conditions, including obtaining injunctive relief.

These Terms and the Sites are governed by and construed in accordance with The Australian Capital Territory (ACT), Australia. If a dispute arises from these Terms, you agree to submit to the nonexclusive jurisdiction of the courts of ACT, Australia, except in relation to application for any injunctive relief sought by Australian Therapy and Sensory Shop.

Contact us Immediately! – on our website messenger chat or via email – order@therapysensory.com.au

All orders are processed and packed for shipment within one business day. We understand that having children with special needs means that you may need to make changes to an order and we will work with you to make this process as easy as possible. Once an order has been packed and a shipping label generated, a non-refundable shipping fee is incurred. After this we are unable to process changes free of charge. We will need to adhere to the following cancellation policy: 

1. If you cancel your order prior to packing, your order will be refunded. 

2. If you cancel your order after it has been packed for shipment, your order will be refunded less the shipping fee.

3. If you cancel your order after it has been shipped, please follow our Return, Refund & Exchange Policy.


We offer Australia wide shipping with Australia Post. Shipping charges are based on domestic parcel rates according to the weight of your order unless you select Express Post. Other courier services may be used in some circumstances.

We can not be held accountable for any shipping delays once an order has been dispatched. 


Your order will be packed and dispatched within 1 business day where possible once payment has been received and confirmed. If you choose direct bank deposit as your payment method, the funds may take up to 48 hours to process into our account.

Orders are dispatched daily, Mon-Fri, within Australia Post business hours. Once your order has been dispatched, you will receive an email notification with your Australia Post tracking number (please check your email folders, including your spam/junk folder.)

Click & Collect 

Our Click & Collect service is available in-store during open hours.

To avoid disappointment, please DO NOT attempt to collect your order from the store until you have received an email that your order is ready to collect. We will not be able to give you your order unless you can show that email along with your photo ID.

Returns, refunds and exchanges must be requested within 14 days of the invoice date. All returns, refunds and exchanges are made at the discretion of Australian Therapy and Sensory Shop.

Please contact us if you have any concerns about a product. Consumer guarantees apply under The Australian Consumer Law. For more information about your rights as a consumer, see The Australian Consumer Law website at www.consumerlaw.gov.au

  1. All requests for returns, refunds and exchanges must be made by email – order@therapysensory.com.au

Please include –

  • Order number
  • Contact full name and phone number
  • Return, refund or exchange reason
  • Photo of product if damaged

Your request will be attended to promptly and we will contact you by phone or e-mail to discuss further.

2. You may be issued a free pre-paid postage satchel for returning your purchases ONLY for the following reasons: 

  • Australian Therapy and Sensory Shop error.
  • Defective on arrival (please provide pictures of the damage).  

Return freight must be arranged by you for all other returns, refunds and exchanges.

3. The original freight on returned, refunded and exchange items for change of mind will not be refunded.

4. Returned, refunded and exchanged products must be unused and undamaged with their original packaging.

5. If your return, refund or exchange is accepted a credit will be returned via the original method of payment on receipt of the returned product. Processing of your refund may take up to two weeks from the date of receipt of your return.  

6. Oral, audio, clothing and weighted products will not be accepted as returns (due to hygiene reasons).

7. Custom order items, sale and discontinued/clearance items are not able to be returned, refunded or exchanged. 

8. Gift Cards are non-refundable and cannot be redeemed for cash.

9. For products that are damaged in transit, please take photos of the damage, keep the tracking number and notify the carrier (Australia Post) immediately.

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